I need motorcycle insurance which is difficult as it’s a homebuilt trike…  So I can not register it online because it doesn’t fit in the catagories…  I have to call in.  I call in and immediately tell the gal that it is a homebuilt trike and she says … oh you need underwriters … so I’m sent to the underwriters who make we wait to talk to them…  same thing homebuilt trike okay will you hold for a minute… will 10 mins later I have to leave for work. so I give the phone to my husband who is the champion wait-guy… who waits another 15 mins until a man answers and says can I help you and the old guy says… talkin’ to woman who said she would be right back and he’s put on hold for another 10 mins… before he hangs up…. Wish I had thought to find this website earlier so I hadn’t wasted my time…

My premium was $602 for 6 months. Just before the 6 month mark, they increased my rate to $975! Calculate the percentage. That’s over 50%!!! Granted they answered the phone fairly quickly w/o me having to wait on the phone for more than a couple minutes, they told me there was an overall California rate hike that affected everyone! Everyone? I’m not so sure.

After checking all the competitors, I unfortunately found esurance to still be cheaper. I’m still a member but I’m hating that their price increases were so dramatic and happened so quickly.

If you’re not in a hurry to get an insurance policy, look up a quote, wait a few days and let them get back to you with something cheaper. That’s what one of their employees recommended me to do.

Absolutely horrible! Esurance is a total joke, especially when you get into an accident.

Where to start… The website is the only user-friendly feature of the company. Easier to use than most other insurance websites (especially highly reputable ones), Esurance snags people in with instant quotes and instant policy. It actually takes a few business days to take effect, but it’s so easy. They are good at filing SR-22’s, but it seems to end there.

The real test of an insurance company is when you get into an accident. For this, Esurance gets an F-minus. When a drunk driver destroyed my car, I got someone on the line to report the accident, but I found that there were very few repair shops work with Esurance. Also, I gave the other party’s information to Esurance, but they seemed to be very slow in getting a hold of the other insurance company. Eventually, the insurance company got a hold of me, but it seems they got my information from the police report of the incident.

As for the settlement, they are real low-baller’s. They go way below fair market value and they also factor the insured’s deductible to give an insultingly low sum. I had to fight with Esurance quite a few times to get a better settlement (and these were the people who were supposed to be fighting for me). They only refunded the deductible when they actually settled with the DUI’s insurance company.

Subrogation - they seem ineffective in recovering the several hundred dollars I paid in out of pocket costs for the car rentals. It’s too early to tell, but I wonder if anything will materialize in the next 2 and a half years.

I just canceled my policy with them. They slapped me with a cancellation fee - how freaking stupid is this? $50 to cancel? Give me a break.

When they asked me why I was going over to another insurance agency, I tried to keep it positive. Since they insisted on pushing the questioning, I frankly told them I wanted to go with a better, more reputable insurance company.

They suck. I wouldn’t even tell my worst enemy to get insured by them.

Give them a try - it will take only a few minutes

I signed up with esurance.com several years ago after researching all the major insurance companies. Their website is so easy and takes only a few minutes to get a quote, figure out your coverage limits and deductibles and print your insurance cards.

There is no hassle in driving across town to give someone a check and fill out a bunch of paperwork!

Visit esurance.com now and cross this to do off your list.

http://www.scam.com/showthread.php?p=376345

I worked in the Sioux Falls, South Dakota Esurance call center a couple years ago, and I can advise all prospective customers to stay away from the Esurance Escam. I was there for almost 2 years and saw the worst boiler room call center tactics I’ve ever witnessed. Don’t buy car insurance from these jerks, and don’t give card numbers to insurance companies.
Appalling Example: Insurance companies require new customers to submit Proof of Prior insurance, to verify that a new customer has a recent history of being insured. Esurance requires the same info that can either be submitted by email or letter. At the time I worked there, Esurance didn’t have enough processing people to verify Proof of Prior Insurance, so they fell behind in processing what new customers sent in. They were always behind by at least 4 weeks. Well after customers took out new policies and 15 or so days would go by without proof of prior insurance verified, the company computer would automatically re-rate the policy to reflect no POI. This would dramatically increase the premium and the Esurance system would then use the customers credit card numbers that it stored to rebill the customer for the difference of the re-rate.
Many angry customers would call to demand to know why they were billed again, and customers service employees had to trouble-shoot the problem every hour. I finally told my supervisor that if Esurance doesn’t transfer more people to the POI processing area, some state attorney general will investigate. Two and half weeks later people were assigned POI verification. I don’t know if Esurance was intending to bait and switch daily or if the management just didn’t care.
There are countless stories of how Esurance treated customers and employees like dirt. And the management is just stupid. If you want to hear more stories let me know.