http://www.scam.com/showthread.php?p=376345
I worked in the Sioux Falls, South Dakota Esurance call center a couple years ago, and I can advise all prospective customers to stay away from the Esurance Escam. I was there for almost 2 years and saw the worst boiler room call center tactics I’ve ever witnessed. Don’t buy car insurance from these jerks, and don’t give card numbers to insurance companies.
Appalling Example: Insurance companies require new customers to submit Proof of Prior insurance, to verify that a new customer has a recent history of being insured. Esurance requires the same info that can either be submitted by email or letter. At the time I worked there, Esurance didn’t have enough processing people to verify Proof of Prior Insurance, so they fell behind in processing what new customers sent in. They were always behind by at least 4 weeks. Well after customers took out new policies and 15 or so days would go by without proof of prior insurance verified, the company computer would automatically re-rate the policy to reflect no POI. This would dramatically increase the premium and the Esurance system would then use the customers credit card numbers that it stored to rebill the customer for the difference of the re-rate.
Many angry customers would call to demand to know why they were billed again, and customers service employees had to trouble-shoot the problem every hour. I finally told my supervisor that if Esurance doesn’t transfer more people to the POI processing area, some state attorney general will investigate. Two and half weeks later people were assigned POI verification. I don’t know if Esurance was intending to bait and switch daily or if the management just didn’t care.
There are countless stories of how Esurance treated customers and employees like dirt. And the management is just stupid. If you want to hear more stories let me know.